Careers at ConnectCare

Job Title: Medical Office Assistant (MOA)
Location: 1756 34th Avenue NW, Edmonton, Alberta, Canada T6T 1B1
Shift: Days, Weekends, Holidays

Job Summary:

Medical Practice located in Millwoods, Edmonton is seeking an experienced MOA/Reception for a Full time position in our fast-paced office. We are seeking someone who can work independently, and as a team in a multidisciplinary environment. Must be organized, have excellent communication skills (both written and verbal).

Responsibilities include, but are not limited to:

• Assist patients, physicians and LPN’s with a varying tasks to ensure smooth running of clinic such as complete patient registrations, appointment bookings/rebooking’s, cancellations autoclaving, cleaning patient rooms and other necessary duties.
• Ensuring that all phone calls, emails and other forms of communication, queries and concerns are answered and re-directed as necessary
• Complete/Manage Referrals to and from the clinic
• Review and process incoming faxes and other documentation related to referrals, recalls and consultations
• Appropriately access and review patient reports and results; Patient filing methods and record keeping
• Complete forms and documentation related to specimens, tests, etc.
• Work collaboratively within a multidisciplinary team
• Coordinating collection of payments for uninsured services
• Prioritizing and completing tasks according to urgency
• Cleaning duties as necessary
• Other duties as required

Qualifications:

• Required successful completion of a Medical Office Assistant program and or certification
• Knowledge of Medical terminology, Nectcare and EMR (Med Access is an asset)
• Knowledge of Microsoft Office products and ability to learn new software and computer operations
• Excellent interpersonal, written and verbal communication skills
• Developed problem solving, critical thinking and conflict resolution skills
• Demonstrated ability to work independently and in a team
• Proven ability to work in a face paced environment with a diverse patient demographic
• Effective multi-tasking, time management and organization skills with attention to detail
• Demonstrated commitment to providing focused and proactive patient care
• Clear criminal record check
• Clear child welfare and intervention check
• Valid First Aid and CPR certifications (Basic Cardiac Life Support) are an asset