Please bring with you:

1. List of Current Medications
2. Photo ID
3. Valid Health Care Card

Cancellation Policy

The patient will contact the clinic as early as possible (minimum of 24 Hours prior to the booked appointment) if needed to cancel or rebook an appointment. The patient can do this by calling ConnectCare and leaving a message (even after hours) on the Cancellation Voicemail. The Voicemail is checked every morning, and throughout the day. For the days the clinic is closed, messages will be checked the following working day.

Late or missed appointments

If the patient will be late for an appointment, the patient will call the clinic to notify. If the patient is late for their appointment – it will be at the physician’s discretion if they can still be seen, and a rebooking may be needed. Missed appointments will be billed directly to the patient. More than 3 missed appointments without notice will result in termination of the physician-patient relationship.

Travel medicine advice and forms (Uninsured Services)

Items such as Insurance, Drivers Medical, Disability, and Sick Notes etc. are not covered under Alberta Health Care. Patients will be required to pay out of pocket for these types of visits. At the time of booking the appointment, patients are expected to inform Reception of the reason for the visit.
Not all forms can be completed in your visit, Patients must allow a 30-day processing time for form completions.

Medication prescriptions

No narcotics will be prescribed unless the patient is: Palliative care, post-surgical for a short duration (4 weeks) or after a formal assessment has been completed.
Prescriptions are prescribed as per the Physician, not the Patient.
Refill of existing Prescriptions are the responsibility of the Patient, not the Physician.
Patients are expected to book an appointment with the Physician for a Prescription Refill, it is recommended to book these appointments in advance prior to your medications needing to be refilled.

Lab or investigation results

Based on the findings and at the direction of the physician, the patient will be contacted to Book an Appointment. Clinic staff to do not have the authority to provide the Patient with their results in phone or in person.

Behaviour

Disrespectful or disruptive behaviour towards staff, patients or physicians is not tolerated, and will lead to immediate termination of the physician-patient relationship.

Clinic hours of operation

Your Physicians hours of work my vary from time to time. The Physician has discussed his/her hours of work and availability with the Patient. The Clinic is Open Monday to Saturday and is Closed on Sundays & Statutory Holidays.

Physician time off

The Physician may be away on holidays from time to time.
For Immediate Concerns – the patient can book with other Clinic Physicians (based on their availability)
For Other Concerns – the patient will book with their Physician upon their return.

Medical history

In order to build a trusting and positive Physician-Patient relationship; and to be able to provide you with the best medical care possible. The expectation is that you will be forthcoming with your medical history. This includes any ongoing WCB related issues, medical legal issues, substance use and psychiatric issues.